Privacy Policy

Effective date: 6 September 2026

Vivid Crown (PVT) LTD (“Vivid Crown”, “we”, “our” or “us”) respects your privacy. This Privacy Policy explains what information we collect when you visit vividcrown.com, how we use it, and the choices available to you.

When you contact us through WhatsApp, telephone, email or another communication channel, you may provide information such as your name, contact details, business information, project requirements and the contents of your message.

Please do not send confidential, financial or sensitive personal information unless it is necessary for your enquiry and we have agreed on an appropriate method for receiving it.

With your consent where required, we use Google Analytics 4 to understand how visitors use our website. This may collect information such as:

• Pages viewed and actions taken on the website
• Approximate location based on IP address
• Device, browser and operating-system information
• Referring website or traffic source
• Visit date, time and approximate duration
• Interactions such as scrolling and outbound-link clicks

We use this information in aggregated reports to understand website performance and improve our services and content. We do not intentionally send your name, email address, telephone number or message content to Google Analytics.

Our hosting, content-delivery and security providers may process technical information such as IP addresses, browser details, timestamps and requested URLs. This information is used to deliver the website, maintain security, prevent abuse and investigate technical problems.

We may use collected information to:

• Respond to enquiries and communicate with you
• Understand your business or project requirements
• Prepare proposals and provide requested services
• Operate, protect and improve our website
• Measure website traffic and visitor interactions
• Detect misuse, fraud or security threats
• Meet legal, accounting and regulatory obligations

Our website may use essential technologies required for security and normal website operation. With your consent where required, Google Analytics may use cookies or similar technologies to measure website usage.

You can accept, reject or manage non-essential cookies through the cookie preferences provided on our website. You may also control cookies through your browser settings. Disabling some technologies may affect certain website features.

Our website contains links to WhatsApp, Facebook and websites operated for our products or other third parties. When you select an external link, the destination service may collect and process information according to its own privacy policy.

Messages sent through WhatsApp are processed by WhatsApp and Meta under their applicable terms and privacy policies. Vivid Crown receives the contact details and message information you choose to provide through that service.

We are not responsible for the privacy practices or content of third-party websites and services.

We do not sell your personal information.

We may share information only when reasonably necessary with:

• Service providers supporting website hosting, analytics, security and communications
• Professional advisers where required for legal, accounting or business purposes
• Authorities or other parties when disclosure is required by law or necessary to protect legal rights, safety or security

Service providers may process information in countries other than your own. Their processing is governed by their applicable terms, privacy policies and legal safeguards.

We retain enquiry and business communication information only for as long as reasonably necessary to respond, provide services, maintain business records, resolve disputes and meet legal obligations.

Analytics and technical information is retained according to the settings and policies of the relevant service provider. Security logs may be retained for a limited period where necessary to protect the website.

We use reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse or alteration. However, no internet transmission or storage system can be guaranteed to be completely secure.

Depending on the laws that apply to you, you may have rights to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of information where legally applicable
• Object to or restrict certain processing
• Withdraw consent for consent-based processing

To make a request, contact us using the details below. We may need to verify your identity before completing a request. Some information may be retained where required by law or for legitimate business and security purposes.

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children through this website.

We may update this Privacy Policy when our website, services or legal obligations change. The latest version will be published on this page with an updated effective date.

For questions about this Privacy Policy or requests concerning your personal information, contact:

Vivid Crown (PVT) LTD
Website: https://vividcrown.com
Email: [email protected]
Telephone: +94 76 422 1414