Terms & Conditions
Effective date: 6 September 2026
These Terms and Conditions (“Terms”) govern your use of vividcrown.com and any services, software, digital products or related work provided by Vivid Crown (PVT) LTD (“Vivid Crown”, “we”, “our” or “us”).
By using this website, requesting a quotation, purchasing a product, making a payment or engaging us to provide services, you agree to these Terms. If you do not agree, please do not use our services or purchase our products.
1. Our Services
Vivid Crown may provide services including:
- Website design, development and redesign
- eCommerce and booking websites
- Custom software and web applications
- Business automation and workflow solutions
- POS, inventory and customer-management systems
- Software integration and reporting solutions
- Website maintenance and technical support
- Digital products, themes, applications and downloadable software
- Other digital services agreed in writing
The exact scope, deliverables, price and timeline for each project will be described in the applicable quotation, proposal, invoice, service agreement or written communication.
2. Quotations and Project Scope
Quotations are based on the information and requirements provided by the client at the time of preparation.
Unless stated otherwise, a quotation remains valid for the period shown on the quotation. If no validity period is stated, we may revise or withdraw the quotation before it is accepted.
Work that is not included in the agreed scope may require an additional quotation, fee or extension to the project timeline. Examples may include additional pages, features, integrations, revisions, content creation, premium licences or changes requested after approval.
Where these Terms conflict with a signed service agreement or an expressly agreed written quotation, the signed agreement or written quotation will apply to that specific project.
3. Payments
Payment amounts, instalments, deposits, currencies and due dates will be stated in the relevant quotation or invoice.
We may require an advance payment before beginning work. Unless otherwise agreed in writing, work will begin only after the required advance payment has been received.
Invoices must be paid by the stated due date. We may pause work, withhold delivery, suspend access or delay publication when a payment is overdue.
The client is responsible for bank charges, payment-provider fees, taxes, duties or currency-conversion costs that apply to the payment unless otherwise agreed.
4. Cancellations and Refunds
A client may request cancellation in writing. Any refund will depend on the work already completed, resources reserved, third-party costs incurred and the specific terms stated in the accepted quotation or agreement.
Advance payments may be non-refundable once work has started, except where otherwise agreed in writing or required by applicable law.
Payments made for completed work, delivered digital products, activated licences, registered domains, hosting, premium plugins, third-party services or other non-recoverable expenses are generally non-refundable to the extent permitted by law.
If Vivid Crown cancels a project without delivering the paid work, any refund due will be calculated fairly based on the undelivered portion of the project.
5. Client Responsibilities
The client must provide accurate and complete information, content, feedback, approvals and access credentials reasonably required to complete the work.
The client is responsible for ensuring that materials supplied to us—including text, images, logos, videos, trademarks, data and software—may lawfully be used for the project.
The client must review deliverables and provide feedback within the agreed time. Delayed content, access, feedback or approval may extend the delivery date.
The client must maintain secure copies of important information and must not send passwords or sensitive information through an insecure method when a safer method has been agreed.
6. Project Timelines
Any delivery date or estimated timeline depends on the agreed scope, timely client cooperation, third-party availability and other relevant circumstances.
Unless expressly guaranteed in a signed agreement, project timelines are reasonable estimates rather than absolute guarantees.
Vivid Crown is not responsible for delays caused by late content or approvals, changing requirements, unavailable third-party services, hosting problems, payment delays, technical incidents or circumstances outside our reasonable control.
7. Revisions and Approvals
The number and type of revisions included in a project will be stated in the quotation or agreement.
A revision means a reasonable adjustment to work already created within the agreed scope. A new design direction, additional feature, major content change or change to an approved requirement may be treated as additional work.
The client is responsible for checking names, contact details, prices, calculations, links, content and other information before final approval or publication.
Once a stage or deliverable has been approved, later changes may require additional time and fees.
8. Intellectual Property
The client retains ownership of original materials supplied by the client.
Unless otherwise agreed in writing, ownership of the final custom deliverables created specifically for the client will transfer after all applicable invoices have been paid in full.
Vivid Crown retains ownership of:
- Pre-existing tools, code, frameworks, methods and reusable components
- General knowledge, skills, processes and development techniques
- Internal templates, libraries and systems
- Materials excluded from transfer in the relevant quotation or agreement
Third-party software, fonts, images, themes, plugins, APIs and other licensed materials remain subject to the terms of their respective owners.
We may display completed work in our portfolio or marketing materials unless confidentiality has been agreed in writing.
9. Digital Products and Software Licences
Digital products, themes, applications and downloadable software are licensed rather than sold unless expressly stated otherwise.
The applicable licence may be monthly, yearly, lifetime or subject to another period stated at the time of purchase.
Unless expressly permitted in the applicable product licence, the purchaser must not:
- Copy, resell, sublicense or redistribute the product
- Share activation keys or account access with unauthorised persons
- Remove ownership, copyright or licence notices
- Circumvent activation, security or access controls
- Reverse engineer the product except where such restriction is prohibited by law
- Use the product for unlawful, harmful or abusive purposes
A “lifetime” licence refers to the supported lifetime of the relevant product and does not guarantee that the product or every third-party dependency will operate indefinitely.
Product features, system requirements, update periods and support entitlements may be described separately on the relevant product page or purchase document.
10. Hosting, Domains and Third-Party Services
Projects may depend on services provided by third parties, including hosting companies, domain registrars, payment providers, email providers, analytics platforms, APIs, software vendors and social-media services.
Third-party services are governed by their own terms, prices, availability and privacy policies. Vivid Crown does not control and cannot guarantee their continuous availability, performance, security or future compatibility.
The client is responsible for maintaining required third-party accounts, subscriptions, renewals and licences unless we have agreed in writing to manage them.
Third-party fees are not included unless they are expressly listed in the quotation.
11. Website Maintenance and Security
Unless maintenance or support is expressly included, completion of a website or software project does not include unlimited future updates, monitoring, backups, security work, content changes or technical support.
No website, server, software product or internet transmission can be guaranteed to be completely secure or continuously available.
The client is responsible for maintaining appropriate passwords, user permissions, backups, software updates and account security after handover unless an ongoing maintenance service has been agreed.
12. Confidentiality
Each party should keep confidential information received from the other party reasonably secure and use it only for the relevant project or business relationship.
Confidentiality obligations do not apply to information that is publicly available, already lawfully known, independently developed or required to be disclosed by law.
Specific confidentiality or data-processing requirements should be agreed in writing before sensitive information is shared.
13. Acceptable Use
You must not use our website, services or products to:
- Violate any applicable law or third-party right
- Distribute malware or harmful code
- Attempt unauthorised access to accounts, systems or data
- Send spam, deceptive communications or abusive content
- Infringe copyright, trademark, privacy or other rights
- Disrupt, overload or misuse our website, services or infrastructure
We may suspend or terminate access where we reasonably believe these Terms, applicable law or the rights or safety of another person have been violated.
14. Warranties and Disclaimers
We will provide agreed services with reasonable care and skill.
Except for commitments expressly included in a written quotation or agreement, our website, services and products are provided on an “as available” basis to the extent permitted by law.
We do not guarantee:
- Specific sales, profits, rankings, traffic, leads or business results
- Uninterrupted or error-free operation
- Permanent compatibility with every browser, device or third-party service
- Approval by search engines, app stores, payment providers or other platforms
- That every security risk or software defect can be prevented
Nothing in these Terms excludes any right or warranty that cannot lawfully be excluded.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Vivid Crown will not be liable for indirect, incidental, special or consequential loss, including loss of profits, revenue, business opportunity, goodwill or data.
Where liability cannot be excluded, our total liability relating to a particular service or product will not exceed the amount paid to Vivid Crown for that service or product during the relevant transaction or project, except where a different limitation is required by law or agreed in writing.
The client is responsible for maintaining suitable backups and verifying important business, financial, legal and operational information before relying on a delivered system.
16. Suspension and Termination
We may pause or terminate a service or licence where:
- Payment is overdue
- The client materially breaches these Terms
- The service is used unlawfully or abusively
- Continuing the work would create a security, legal or operational risk
- Required cooperation or information is not provided within a reasonable period
Termination does not remove payment obligations for work already completed, services already provided or non-recoverable costs already incurred.
17. Privacy
Our collection and use of personal information are described in our Privacy Policy and Cookie Policy.
By using third-party services or selecting external links, you may also be subject to the privacy policies and terms of those third parties.
18. Changes to These Terms
We may update these Terms when our services, products, business practices or legal obligations change.
The latest version will be published on this page with an updated effective date. Changes will not alter an already signed project agreement unless the parties agree otherwise or the change is required by law.
19. Governing Law and Disputes
These Terms are governed by the laws of Sri Lanka, unless mandatory law requires otherwise or a separate written agreement states a different governing law.
The parties should first attempt to resolve any dispute through good-faith discussion. If a dispute cannot be resolved, it may be submitted to the courts of competent jurisdiction in Sri Lanka, subject to applicable law and any dispute-resolution terms agreed in writing.
20. Contact Us
Vivid Crown (PVT) LTD
Website: https://vividcrown.com
Telephone: +94 76 422 1414